Track
Uptime for elevators & amenities
Every elevator, pool, gym, and garage door gets a 90-day uptime record with two-decimal percentages. When the board says the elevator is “basically fine,” the number says 97.10%.
For condo boards · property managers · fed-up residents
A status page for
your building.
Elevator outages, amenity closures, and that mess in the stairwell that keeps coming back — tracked like service uptime. A public record your whole building can see, with percentages nobody can argue with.
Web · iOS · Android
Product preview
Harborview Towers
2 towers · 24 units · 9 tracked assets
6 operational 2 degraded 1 maintenance
- Elevator A1 Tower A Operational
- Elevator A2 Tower A Operational
- Pool Property-wide Maintenance
- Garden - North Bed Property-wide Degraded
- Fire Alarm System Property-wide Operational
What it does
The maintenance log, made public.
Document
Incident timelines with photos
Each issue gets a timeline: reported, acknowledged, in progress, resolved - with timestamps, status updates, and photo evidence. The weeds in the north bed have been on record for three weeks, and everyone can see it.
Report
Per-unit & common-area reporting
Residents report problems against their unit or any common area in under a minute - anonymously if they'd rather not put their name on it. Severity levels keep a leaky faucet from drowning out a stuck elevator.
Publish
A status page in the lobby
The record is public - that's the point. Your building gets a live public status page, plus a full-screen kiosk mode built for the lobby TV: big slat bars, open incidents, upcoming maintenance, refreshed every minute.
Escalate
SLA escalation & weekly digest
Issues can't quietly rot. Every report has a time-to-acknowledge clock by severity - miss it and the severity bumps and the board gets notified. A weekly digest sends downtime hours, new and resolved counts, and the oldest unanswered reports to every board member.
Prove
An AGM- and tribunal-ready paper trail
Every change is written to an append-only audit log nobody can edit or delete. Export incident history as CSV or a print-ready report with uptime summaries and per-incident timelines - the kind of dated evidence AGMs and Tribunals Ontario actually accept.
Govern
Roles for residents, board, management
Residents see everything public and report freely. Board members and managers acknowledge, update, and resolve. Admins manage roles. One shared record, clear responsibilities, no he-said-she-said.
How it works
Three steps. One record.
- 01
Report
A resident spots the problem - elevator stuck, pool closed, mess in the stairwell - and files it with a photo in under a minute.
- 02
Track
The incident lands on the building’s public status board. Downtime starts counting against the asset’s uptime the moment it’s open.
- 03
Resolve
Board or management acknowledges, posts updates, and closes it out. The timeline - and the uptime hit - stays on the record.
Questions
Frequently asked
Is resident data private?
Yes. Residents never see each other’s personal contact details - only the board, managers, and admins can access the resident directory. The public record covers assets and incidents, not people’s phone numbers.
Who can mark an incident as resolved?
Only board members, managers, and admins can change incident status - acknowledge, mark in progress, or resolve. Residents can report incidents and add comments, so nothing gets quietly closed without a trail.
We have multiple towers. Does that work?
Yes. CondoPulse models your property as towers and units, and assets can belong to a specific tower (Elevator B1) or the whole property (the pool). One status board covers the entire complex.
Are there mobile apps?
Yes - iOS and Android apps alongside the web app. Residents mostly report from their phones; the status board and incident timelines stay in sync everywhere.
Can reports be anonymous?
Yes. Any resident can file a report anonymously - it shows as “Anonymous resident” to everyone except staff, so the awkward stuff (the mess in the stairwell, the neighbour's leak) still makes it onto the record. Anonymous reports get the same timeline, the same SLA clock, and the same follow-up as any other incident.
Can management edit or delete the record?
No - and that's the product. Every change is written to an append-only audit log that can't be edited or deleted from the UI, by anyone. Incidents can be resolved, merged, or verified, but the history of who did what, when, stays. That's what makes the record worth pointing at in an AGM or a Tribunals Ontario filing.
Does planned maintenance count against uptime?
No. Scheduled maintenance windows are excluded from downtime math, so the monthly fire-alarm test doesn't drag the fire alarm system's uptime down. Planned windows show up on the status board as blue maintenance slats - visible, announced, and separate from real outages.
What counts against uptime?
Only incidents flagged as downtime - a broken elevator counts, a cosmetic complaint doesn’t. The math merges overlapping outages so nothing is double-counted, and every percentage traces back to specific incidents anyone can inspect.
What does it cost?
Pricing isn’t final yet. We’re onboarding early-access buildings now - early buildings get input on pricing and a founding-building rate. Request access and we’ll be in touch.